Frequently Asked Questions

Here you can check more additonal information that we get questions on!

Jackson Related Questions

– Always wipe moisture from the interior and exterior of your boots after every use and let your boots dry between skating sessions.

– Never place the boots near a heating vent. This will dry the materials in the skate, causing it to become brittle and crack.

– Loosening the laces and pulling the tongue open allows greater air circulation and better drying. 

– Removing footbed or sock liners, especially for those that skate barefoot, help the boots to dry faster.

– Do not store boots in the trunk of a car, the extreme temperatures will cause premature breakdown in the boots.

– Always remove skates from skate bags once they have been transported. This allows the material to dry and helps prevent the growth of mold and mildew, causing the material to deteriorate.

– Skates can be cleaned with a soft cloth, mild detergent and water.  Both Microfiber and leather skates have a PU coating for easy care.  Leather polish is not required.  

– Periodically treat your boot’s LCL or LCF leather outsoles with a water repellent (such as mink oil or bees wax); making sure boots are dry first. Complete no sooner than 12 hours after your last skate.  Fusion soles need only to be wiped dry.  – Always wipe moisture from the interior and exterior of your boots after every use and let your boots dry between skating sessions.

– Wear guards while wearing your skates, any time you are not on the ice.  Cement, wood and dirt can deteriorate your blades.


– Remove excess snow when you step off the ice and before you put your guards on.  Blades can rust in less than 20 minutes in wet guards.

– Dry blades and mounting surface with a heavy cotton towel.  As the skate warms up, condensation will occur on the blades, and they should be dried again.  Use soakers on blades before transporting to protect blade and absorb extra moisture.

– Remove soakers from blades once they have been transported.

– Check screws periodically to make sure they are tight.  Carry a screwdriver in your skate bag.  

– Have blades sharpened when they start to slide uncomfortably.  Keep a log of how long you skate between sharpening to make sure you sharpen before the blade is too dull, but not too often to wear out your blades.  Only take your skates to a reputable Figure Skate sharpener.

– Periodically apply a thin film of light oil to the sharpening edge of the blades to prevent rust and corrosion.- Wear guards while wearing your skates, any time you are not on the ice.  Cement, wood and dirt can deteriorate your blades. 

Unfortunately, there is no set answer to this question as there are many factors that come into play when choosing a boot.

The following factors will need to be considered:

– Age, weight, height and size 

– How many times a week do you skate?

– What level of skating are currently involved in?

– How hard are you on your current boots?

– What are you currently wearing?

Taking these factors into consideration, please view our Recommendation Chart below to get an idea of what skate might work for you.

Please note these charts are meant only as a guideline to help you choose a model. sa Check our “Size Guide” on following LINK


The heels on Jackson Ultima Skates are one size smaller than the ball width.  For example C width skate would have an B heel.  Please see chart below. 

Women’s Ball/Heel:

Ball Heel






Men’s Ball/Heel:

Ball Heel




Men’s sizing is 1.5 sizes smaller than women’s sizes, built on the same last.  For example, Men’s size 7 is equal to women’s size 8.5.  The comparison chart for Men’s width compared to women’s width is below.

Men’s        Women’s

N               B

M               C

W               D

Riedell Related Questions

For 60 years, Riedell has been designing ice skates and boots to meet the needs of the most demanding skaters. From the beginner to the elite skater, the special features found in every boot are what set Riedell apart from the rest.

Riedell leads the skating industry with the most innovative skating boots available today.

Only Riedell offers a full line of unique features, including its Heel Lock Stabilizer System (HLS), rolled top comfort collar, cork heels and midsoles, extended open throat design, and ribbed forefoot flex. Every Riedell boot can be heat-activated for individualized fit, offering unmatched comfort and support to help every skater perform at the highest level.

This video will illustrate how to get perfect fit for your boots!

A properly fit boot is key to best skating performance. Improper fit is the number one cause of skate failure and poor performance. Fitting Riedell figure skates is best accomplished by an authorized Riedell dealer who has been trained in preparing the boot.Read more about fitting Riedell boots »

High-quality Riedell boots and hand-tooled Wilson or MK blades are an investment in comfort and performance. When cared for, they can provide you perfect fit and unequaled precision for the life of a skate.

  • Care Counts

Four factors generally determine how long boots will last: skating level, skater size and weight, type of boot and most importantly, maintenance and care of boots. If properly cared for, the life of a boot and blade can be dramatically prolonged to maintain the skate’s original comfort and performance. For handcrafted leather boots, it is essential that care be given after every use to best preserve the condition of the skate from the time of purchase. Premature breakdown caused by material deterioration is the biggest cause of boot wear. Leather deterioration is a result of chemical and thermal forces produced by the feet entering and corroding the leather.

  • Perspiration = Deterioration

When boots are skated on for an extended period of time, they often become wet from perspiration on the inside lining and wet from snow and ice shavings on the outside leather and blades. Composed of 98% moisture and 2% salts and acids, perspiration is a central element in boot corrosion. The foot produces and carries more bacteria than any other part of the body. Bacteria consume protein and since leather is 98% protein, they also eat boots. To prevent these different types of deterioration, perspiration should be wiped from the inside and outside of boots including blades after every use.

  • Save The Leather

It is often necessary to loosen laces on the boots and pull the tongue forward to allow the boots to dry at room temperature. When wet skates are stored in skate bags or lockers, they quickly become victims of mold, mildew and rotting leather. The routine use of leather protectants will help keep leather looking and feeling like new. Riedell recommends using Silicone Protectant to prevent moisture absorption by linings, Sno Seal® to keep heels and soles from weakening, and Lexol® to restore and condition leather uppers. After protectants have dried, using Shoe Finish helps bring back the original color and shine of the boot.

  • Staying Sharp

The care of blades is no less important than that of boots, since the condition of edges is a key factor in skate performance. Blade guards should be worn as soon as skaters leave the ice. This avoids scraping and chipping blade chrome, which leaves the steel underneath vulnerable to corrosion-causing moisture. After every skating session skaters should remove blade guards, wipe blades dry and then use blade blankets. This protects skates during storage and absorbs any condensation that occurs as the blades return to room temperature. Finally, regular blade sharpening should be performed to deliver a skate’s best performance.

With the most comprehensive line of figure boots and blades available, Riedell has the perfect ice skate to help any skater – from the beginner to the Olympian – soar to new heights.

Please check our seperate page for Size Guides on every brand on following LINK

Warranty Information Riedell from

Please always refer to Riedell Official Website for any updated information.

Limited Resale Warranty Information

Who is covered:

This warranty is extended to all authorized Riedell dealers and the original end-use purchaser or the person receiving the product as a gift, and shall not be extended to any other person or transferee.

What you must do to obtain Limited Warranty Service:

Return product, with a copy of the original proof of purchase, return authorization number and written description for why the product is being returned, using the following procedures:

  1. Contact the Riedell organization in your country/region (visit for Riedell contact information in your country/region) for a return authorization number and specific return/shipping instructions.
  2. Label and ship the product, freight prepaid, to the address provided by the Riedell organization in your country/region.
  3. Place any necessary return authorization number prominently on the outside of the shipping carton. Cartons not bearing a return authorization number, where required, will be refused.

What is covered/For how long:

All products manufactured by Riedell Shoes, Inc., including but not limited to Riedell® boots and skates, are warranted by Riedell Shoes, Inc. to be free from defects in material and workmanship, under normal and intended use for a period of 6 months from the date of retail purchase by the original end-use purchaser. Eclipse® blades shall be warranted by Riedell Shoes, Inc. to be free from defects in material and workmanship, under normal and intended use for a period of 12 months from the date of retail purchase by the original end-use purchaser.

What is not covered:

This warranty does not cover product failure resulting from improper fit, accident, abuse, neglect or normal wear and tear, as determined by Riedell Shoes, Inc. Riedell Shoes, Inc. will not be responsible for the repair, replacement or consequential damage due to the above mentioned causes.

This warranty does not cover post sale service costs, including but not limited to waterproofing of outsoles, blade sharpening and blade mounting.

All rental products manufactured by Riedell Shoes, Inc. are excluded from this warranty and covered under a separate policy.


What we will do:

During the warranty period, Riedell Shoes, Inc. will, at our sole option, repair or replace any products determined to be defective within a reasonable period of time and free of charge. All repaired or replaced products under this policy shall be, at the discretion of the original end-use purchaser, returned to the original end-use purchaser or the authorized Riedell dealer from whom the product was purchased via ground service shipping at the expense of Riedell Shoes, Inc.

Products returned that are not found to be defective or products returned beyond the warranty period that can be repaired, can be done so upon the approval of the authorized Riedell dealer or original end-use purchaser. Repair costs, including post sale services, will be provided to the authorized Riedell dealer or original end-use purchaser by Riedell Shoes, Inc. before any repair is made. Prior to any repair being made, Riedell Shoes, Inc. must receive authorization from the authorized Riedell dealer or original end-use purchaser as to all requested repairs. All freight expenses for such products, repairs and/or post sale services shall be the responsibility of the dealer or user.

What we will not do:

For any claimed defective product, Riedell Shoes, Inc. will not be responsible for any inbound shipping, insurance or transportation charges, or any import fees, duties and taxes.

Terms & Conditions

Please check our complete Terms & Conditions on following page (LINK)

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